Company Description SalaryBrother (Sanyog Fin-Lease Pvt. Ltd.) is a non-banking financial company (NBFC) focused on providing short-term loans to salaried individuals. The organization is committed to customer-centric financial solutions that help working professionals address urgent monetary needs.

Salary Brother emphasizes speed, transparency, and reliability in its lending processes. Team members contribute to making responsible credit accessible while upholding strong compliance and ethical standards.

Role Description The Collection Executive role is a full-time, in office position based in Delhi, India. The role involves managing and following up on overdue accounts through phone calls, messages, and other approved communication channels, while maintaining a professional and respectful approach toward customers.

The Collection

Executive will negotiate repayment plans, explain loan terms and outstanding amounts, and ensure timely collection of dues in line with company policies and regulatory guidelines. Day-to-day responsibilities include updating collection records, coordinating with internal teams to resolve customer queries, identifying and escalating high-risk or complex cases, and contributing to process improvements.



The role also requires adherence to compliance standards and consistent achievement of collection targets.

Qualifications

- Strong communication and negotiation skills, with the ability to handle difficult conversations calmly and professionally.
- Customer service skills, including empathy, active listening, and a solution-oriented approach.
- Basic financial and numeracy skills to understand loan terms, outstanding balances, and repayment schedules.
- Proficiency in using CRM or collection management tools, spreadsheets, and other office software for documentation and reporting.
- Attention to detail and strong organizational skills to manage multiple accounts and maintain accurate records.
- Understanding of NBFC or consumer lending processes and regulatory guidelines is an advantage.
- Prior experience in collections, telecalling, or financial customer support is preferred but not mandatory.
- Minimum educational qualification of a high school diploma; a bachelor’s degree in business, finance, or a related field is an added benefit.
- Ability to work on-site in Delhi, India, and meet performance targets within a structured, team-based environment.

📌 Collection Executive (Delhi)
🏢 Salary Brother
📍 Delhi