Head – Client Servicing (From Digital Agency b/g only)

Company: ANTS Digital

Location: Hyderabad

Experience: 8–10 Years

Industry: Digital Marketing / Integrated Marketing Agency

About the Role:

ANTS Digital is looking for an experienced Head of Client Servicing to lead its client servicing function, manage strategic client relationships and drive business growth.

The role requires a strong agency professional who can own client portfolio performance, drive retention and revenue growth, improve account profitability, support new business opportunities and build a high-performing client servicing team.

The ideal candidate should be commercially strong, digitally savvy and confident in managing senior stakeholders, including founders, CXOs and marketing leaders.

Key Responsibilities:

- Lead and manage the client servicing function and key client relationships.
- Drive client retention, renewals, upselling, cross-selling and account expansion.
- Own client portfolio revenue, profitability, P&L; and commercial performance.
- Monitor account health, identify revenue risks and ensure effective scope and resource utilisation.
- Manage retainers, billing, collections, forecasting and commercial negotiations.
- Identify growth opportunities within existing accounts and generate new business through referrals, networks and pitches.
- Lead client presentations, business reviews, proposals and strategic discussions.
- Manage client escalations and ensure timely resolution of issues.
- Build, mentor and lead a strong team of Client Servicing Managers and Account Managers.
- Establish processes for account management, reporting, communication and delivery governance.
- Collaborate with creative, content, performance marketing,



SEO and technology teams to ensure quality delivery and client satisfaction.

What We Are Looking For:

- 8–10 years of experience in client servicing, account management or client leadership within a digital, creative, advertising or integrated marketing agency.
- Minimum 4–5 years of experience leading client servicing or account management teams.
- Proven experience managing senior client stakeholders and strategic accounts.
- Strong understanding of client retention, revenue growth, upselling and cross-selling.
- Experience handling account-level P&L;, profitability, retainers, billing and resource utilisation.
- Good understanding of digital marketing services, including social media, content, creative, performance marketing, SEO, websites and analytics.
- Experience in new business pitches, proposals and client presentations.
- Excellent leadership, communication, negotiation and stakeholder management skills.

Key Success Metrics:

- Client retention, renewals and relationship strength.
- Revenue growth through upselling and cross-selling.
- Healthy account profitability and resource utilisation.
- Effective scope and commercial management.
- Strong team performance and accountability.
- Reduced client escalations and improved delivery quality.
- Contribution to new business and agency growth.

Good to Have:

- Experience managing large retainers and multi-service accounts.
- Exposure to FMCG, Healthcare,



Education, Real Estate, Technology, B2B, B2C or D2C brands.
- Experience building or restructuring client servicing teams.
- Robust business presentation and strategic planning skills.
- Proficiency in CRM, project management and reporting tools.
- Hyderabad-based candidates preferred.

Who Should Not Apply:

- Candidates without digital, creative, advertising or integrated agency experience.
- Professionals limited to coordination and delivery follow-ups.
- Candidates without team leadership, revenue ownership or client retention experience.
- Candidates uncomfortable with P&L;, profitability, commercial negotiations and business development.

Why Join ANTS Digital?

- Lead and scale the client servicing function.
- Work closely with leadership on business growth and revenue strategy.
- Manage diverse brands and integrated digital marketing mandates.
- Drive strategic decisions across client relationships, profitability and business expansion.

About Us:

ANTS is a new age, tech-led, marketing services agency. We leverage our digital expertise to deliver brand strategy, content, creative, experience design and web-ready solutions for companies and brands in various market segments. We ensure synergy between consumer insights, brand positioning and the latest tech platforms to make your brand and marketing stand out among the clutter.

We are an ingenious mix of industry stalwarts, budding creative enthusiasts and digital experts, who have the unique ability to scale ideas in a way that their impact is multiplied manifold. By philosophy, we literally breathe the ethos of our company name.

Visit us: www.antsdigital.in https://www.instagram.com/antsdigital

📌 Client Servicing Head (Digital Agency b/g only) (Hyderabad)
🏢 ANTS Digital
📍 Hyderabad