Job Title: Central Reservations – Hospitality

Industry: Hospitality / Hotels / Resorts

Department: Central Reservations

Job Type: Full-time

Designation: Executive / Senior Executive / Supervisor / Manager

About The Album Hospitality:

The Album Hospitality is growing across India with its hospitality brands: Album Hotels (Luxury), Arrival (Upper Midscale), Stae (Upscale / Economy Plus) and Le Kove (Resorts).

Job Overview:

We are looking for hospitality professionals to join our Central Reservations team at the Corporate Office in Hyderabad. The role involves managing guest enquiries, hotel bookings, reservation operations and coordination across our hospitality portfolio. Candidates will be considered for Reservation Manager or Reservation Executive positions based on their experience and capabilities.

Key Responsibilities:

· Handle guest enquiries and hotel reservations through phone calls, emails, websites and Online Travel Agencies (OTAs).

· Convert booking enquiries into confirmed reservations through effective communication, follow-ups and upselling.

· Manage booking confirmations, modifications, cancellations and special guest requests.

· Ensure booking accuracy, maintain guest records and provide a smooth reservation experience.

· Monitor room availability, booking status and room inventory across hotel properties.

· Coordinate room rates, availability and booking details with hotel property teams.

· Work with PMS, CRS, Channel Managers and Booking Engines.

· Coordinate with Sales, Revenue Management, Front Office and hotel operations teams.





· Support reservation performance by monitoring booking trends and conversion opportunities.

Additional Responsibilities – Reservation Manager:

· Oversee central reservation operations across multiple hotel properties.

· Lead, train and motivate the reservations team.

· Monitor team performance, booking conversion and reservation processes.

· Coordinate with property teams to ensure consistent reservation operations.

· Identify opportunities to improve booking performance, guest satisfaction and revenue.

Experience & Requirements:

· Relevant experience in hotel reservations or central reservation operations.

· Experience handling hotel bookings through phone, email, websites and OTAs.

· Good understanding of hotel reservation processes, room inventory and booking channels.

· Working knowledge of PMS, CRS, Channel Managers and Booking Engines.

· Robust communication, guest handling, follow-up and upselling skills.

· Ability to coordinate with multiple hotel departments and property teams.

· Team leadership and management experience required for the Manager position.

· Multi-property hotel reservation experience is preferred.

Key Skills:

· Central Reservations Operations

· Hotel Booking Management

· Guest Enquiry Handling

· Reservation Conversion and Upselling

· OTA and Online Distribution

· PMS and CRS

· Channel Managers and Booking Engines

· Room Inventory Coordination

· Guest Communication

· Team Leadership and Coordination

Apply: Send your updated resume to [email protected]

📌 Central Reservations – Hospitality (Hyderabad)
🏢 The Album Hospitality
📍 Hyderabad