About Us Elance is a rapid-growing commerce education company delivering professional programs across ACCA, CA, CMA (USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.

Why Work With Us • Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure.

• High-Energy Culture - We value initiative, accountability, and a never-settle mindset.

• Purpose-Driven Work - Every role contributes directly to transforming student careers.

• Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews.

• Winning Team Environment - We celebrate effort, performance, and milestones together.

• Strong Growth Story - Be part of a brand expanding across India and global markets

Who Fits Best at Elance We’re looking for people who: • Take ownership and act proactively • Are growth-oriented • Want meaningful work, not routine roles

Job Summary The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end-to-end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk-ins for the respective branches. This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate enquiry handling.

Key Responsibilities

1.

Enquiry

Handling & Communication





- Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).• Make outbound calls to new and existing enquiries as per defined SLAs.• Ensure 100% enquiry coverage with no delay in first contact.• Lead Qualification.• Conduct the initial counselling/qualification call to understand:• Student background and qualification• Interest level and course suitability• Readiness to proceed• Categorize leads correctly as Qualified / Not Qualified / Follow-up required.• Conversion & Walk-in Booking• Convert qualified enquiries into confirmed walk-ins for the appropriate branch(Calicut / Kochi / others).• Coordinate and schedule branch visits, ensuring correct slot booking.• Share accurate information about location, timing, and documents required.• CRM & Process Compliance.• Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets.• Maintain data accuracy and hygiene at all times.• Follow defined calling, follow-up, and escalation processes.• Collaboration & Reporting• Work closely with branch teams to ensure smooth handover of qualified leads.• Provide daily updates on:• Calls made• Leads qualified• Walk-ins booked• Highlight any issues related to lead quality or system/process gaps.

2.

Key Skills & Competencies

- Strong verbal communication skills (English + regional language preferred)• Good listening and questioning skills• Ability to handle high call volumes (inbound & outbound)• Result-oriented with strong follow-up discipline• Basic computer and CRM knowledge• Ability to work in a target-driven environment

📌 Career Specialist (Kochi)
🏢 Us Elance
📍 Kochi