Key Responsibilities

1.

Backend

Operations & Infrastructure

- Build, manage and streamline the backend operational structure across business functions.

- Oversee POS systems, inventory management, catalogue/menu management and menu engineering.

- Ensure menu hygiene, pricing accuracy and seamless integration of online delivery revenue channels.

- Manage onboarding and operational integration of third-party delivery platforms and POS systems.

- Oversee customer-facing backend platforms, including LED management, Google Business Profiles and payment solutions.

2.

Business

Intelligence & Sales Analytics

- Own sales analytics, MIS and Business Intelligence reporting across the organisation.

- Track and analyse key business metrics, including revenue, order volumes and target achievement.

- Monitor menu performance, including pricing, discounting, attachment rates, Average Order Value (AOV) and item contribution.

- Track application performance, customer funnels, conversion metrics and customer retention.

- Develop dashboards and reporting mechanisms to provide actionable business insights.

- Identify revenue opportunities and recommend strategies to improve business performance.

3. Inventory & Operational Analytics

- Monitor inventory audit variances and ensure inventory data accuracy and hygiene.

- Track item discontinuation and product availability across outlets.

- Monitor operational metrics, including KPT/MFR, out-of-stock instances and operational compliance.

- Identify recurring operational gaps and coordinate corrective actions with relevant teams.

- Ensure accurate reporting and visibility of operational performance.

4. Cost Management & Revenue Optimisation

- Monitor Cost of Goods Sold (COGS) and contribution margins.

- Analyse pricing structures, discounting and profitability across menu categories.

- Establish and monitor pricing guardrails to ensure sustainable business margins.





- Identify cost optimisation opportunities and revenue improvement levers.

- Work closely with Finance and Supply Chain teams to improve cost visibility and profitability.

5.

Customer

Analytics &

Experience Management

- Monitor customer-related metrics, including complaints, NPS and customer feedback.

- Track customer engagement, retention and funnel performance.

- Oversee backend customer management systems and Google Business Profiles.

- Coordinate with relevant teams to improve customer experience and resolve recurring issues.

6.

Stakeholder

Management & Process Implementation

- Collaborate with Supply Chain, Procurement & Supply Chain Management (PSCM), Finance, Marketing, Product, Online Business and IT teams.

- Drive cross-functional implementation of backend processes and operational improvements.

- Coordinate with stakeholders to ensure seamless integration of systems, processes and reporting structures.

- Identify process gaps and drive standardisation across business functions.

Key Result Areas (KRAs)

- Seamless functioning and integration of backend operational systems.

- Accuracy and reliability of sales, inventory and business reporting.

- Improved visibility into revenue, menu performance and customer metrics.

- Effective inventory hygiene and reduction of audit variances.

- Improved COGS visibility, contribution margins and pricing discipline.

- Timely identification of operational gaps and out-of-stock instances.

- Successful implementation of cross-functional processes and system integrations.

Skills & Competencies





Technical Skills

- Advanced Excel proficiency is essential.

- Working knowledge of SQL and Python.

- Experience with Business Intelligence and dashboarding tools.

- Understanding of cloud-based automation and reporting systems.

- Strong data analysis, visualisation and reporting capabilities.

Functional Skills

- Solid understanding of backend business operations.

- Knowledge of supply chain, inventory management and revenue drivers.

- Understanding of POS systems, menu engineering and online delivery integrations.

- Ability to analyse business performance and translate data into actionable insights.

- Strong process management and problem-solving capabilities.

Stakeholder Management

- Excellent communication and coordination skills.

- Ability to work across multiple business functions.

- Strong ownership of process implementation and operational execution.

- Ability to manage multiple priorities in a fast-paced business environment.

Preferred Experience & Qualifications

- Bachelor's degree in Business Administration, Finance, Operations, Analytics or a related field.

- Prior experience in Business Operations, Business Analytics, Revenue Management or Backend Operations.

- Experience in QSR, F&B;, retail, e-commerce or multi-outlet businesses would be preferred.

- Hands-on experience managing POS, inventory, sales reporting and BI systems.

- Experience working with cross-functional teams to implement business processes and technology solutions.

Tools & Software

- Advanced MS Excel

- SQL

- Python

- Business Intelligence / Dashboarding Tools

- Cloud Automation Platforms

Role Expectation: The individual will own the backend business operations and analytics function, ensuring data accuracy, operational efficiency, revenue visibility and effective cross-functional execution as abcoffee scales its Pan-India presence.

📌 Business Analyst - Lead (Mumbai)
🏢 Brewbay Innovations
📍 Mumbai