- Handle inbound and outbound customer calls to address banking-related queries, service requests and complaints.
- Provide accurate information on banking products, services, account-related processes and transactions.
- Identify customer needs and proactively promote relevant banking products such as credit cards, loans, insurance and other financial offerings.
- Drive upselling and cross-selling targets while ensuring a positive customer experience and maintaining service quality.
- Maintain accurate customer interaction records, follow up on unresolved queries and adhere to banking processes, compliance requirements and data confidentiality standards.
Working Details
- Working Days: 6 Days a Week
- Weekly Off: 1 Rotational Week Off
- Shift: Rotational Shifts
Shift Timings
- Female Candidates: 8:00 AM 7:30 PM
- Male Candidates: 8:00 AM 8:40 PM
Preferred candidate profile Graduate.
No BTech, BCAor MCA
Candidates must be comfortable with customer support and upselling responsibilities, rotational shifts, and rotational weekly offs.