Description:

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding perks, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch.

What we are Looking for: We are seeking a Mandarin Chinese and English bilingual Business Operations Specialist to support Investment Governance operations across Asia. The role manages business and funding requests from intake through closure, coordinates with regional and global stakeholders, monitors operational performance, and provides language support when required. This is an operations and governance position, not a translation-only role.

Role: Business Operations Specialist – Mandarin & English

Location: Remote

Shift timings: 3:30 PM to 12:30 AM

Years of experience: 5+ Years of experience

Roles & Responsibilities:

- Manage and triage incoming business, investment, and funding-related requests.
- Validate requests for completeness, accuracy, eligibility, compliance, and budget availability.
- Coordinate approval and rejection workflows and ensure timely closure of requests.
- Manage operational support tickets, stakeholder follow-ups, escalations, and issue resolution.
- Support spend-management activities, including milestones, invoices, accruals, extensions, and cancellations.
- Maintain accurate records in systems of record and provide clear status updates to stakeholders.
- Track SLA and KPI performance and contribute to monthly operational reporting and governance reviews.
- Identify opportunities to simplify, standardize, and automate business processes.




- Communicate with Mandarin Chinese-speaking stakeholders and provide operational support in that language when required.
- Collaborate across time zones and participate in cross-training, knowledge transfer, and backup coverage.

Required Qualifications:

- Advanced or bilingual proficiency in Mandarin Chinese (HSK-5/6)
- Experience in business operations, sales operations, program operations, financial operations, investment/funding operations, or service delivery.
- Experience working with structured request, workflow, case, or ticket-management processes.
- Strong stakeholder communication, analytical thinking, and problem-solving skills.
- High attention to detail when reviewing business, compliance, or financial information.
- Ability to prioritize multiple requests and consistently work within defined SLAs.
- Working knowledge of Microsoft Excel, Outlook, Teams, and SharePoint.
- Willingness and ability to work Asia/EMEA business hours from India.

Preferred Qualifications:

- Experience with Power BI, Power Apps, Power Automate, CRM, or workflow-management platforms.
- Exposure to Microsoft sales, investment, funding, or partner operations, including ECIF/ACO or comparable programs.
- Experience supporting spend management, SLA/KPI reporting, governance, process improvement, or automation.
- Experience working in a global managed-services or shared-services environment.

Performance Expectations:





- Support one-business-day targets for triage, request processing, and stakeholder or finance escalation responses.
- Maintain accurate documentation, strong data quality, and timely stakeholder communication.
- Participate in cross-training to maintain service continuity during leave, attrition, and peak periods.

We are Navigators in the Age of Transformation:

We use sophisticated technology to transform clients into the digital age, but our top priority is our positive impact on the human experience. We ease anxiety and fear around digital transformation and replace it with opportunity. Launch IT is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/ veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Launch IT is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About Company:

About Launch IT Launch IT India is wholly owned subsidiary of The Planet Group

(http://www.launchcg.com; http://theplanetgroup.com ) a US company, offers attractive compensation and work environment for the prospective employees. Launch is an entrepreneurial business and technology consultancy. We help businesses and people navigate from current state to future state.

Technology, tenacity, and creativity fuel our solutions with offices in Bellevue, Sacramento, Dallas, San Francisco, Hyderabad & Washington D.C. https://www.linkedin.com/company/launch-consulting-groupindia/

📌 Bi-lingual Operations- Mandarin & English (India)
🏢 Launch India
📍 India