- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- We are seeking a dedicated and experienced professional to join AU Small Finance Bank Limited's Sales and Service department. This role involves driving the growth of the bank's financial products and services by engaging with customers, understanding their financial needs, and providing tailored solutions. The ideal candidate will have a strong background in financial services sales, excellent customer relationship management skills, and the ability to work in a dynamic, target-driven environment. This position plays a critical role in expanding the bank's customer base and enhancing customer satisfaction through effective service delivery and sales strategies.Responsibilities:-
- Develop and implement sales strategies to achieve branch targets for various banking products including loans, deposits, and investment services.
- Build and maintain strong relationships with existing and potential customers to understand their financial needs and offer appropriate banking solutions.
- Conduct detailed financial needs analysis and provide customized product recommendations to customers.
- Ensure compliance with all regulatory and internal policies during sales and service processes.
- Coordinate with internal teams to facilitate smooth processing of customer applications and resolve any service-related issues promptly.
- Monitor market trends and competitor activities to identify current business opportunities and enhance product offerings.
- Prepare and present regular sales reports and forecasts to senior management.
- Conduct customer education sessions to increase awareness of the bank’s products and services.
- Handle customer grievances effectively and ensure timely resolution to maintain high levels of customer satisfaction.
- Participate in training programs to stay updated on the latest banking products, services, and regulatory changes.
Skill:-
- Financial Product Knowledge
- Customer Relationship Management
- Sales Strategy Development
- Regulatory Compliance
- Needs Assessment
- Market Analysis
- Communication and Presentation
- Problem Solving
- Negotiation Skills
- CRM Software Proficiency
- Report Preparation
- Customer Service Excellence
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
- Minimum of 3-5 years of experience in sales and service roles within the financial services or banking industry.