- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a key contributor within our Sales and Service department, focusing on driving growth and delivering exceptional customer experiences in the financial services sector. This role demands a proactive professional adept at managing client relationships, promoting banking products, and ensuring compliance with regulatory standards. The position requires a strategic approach to sales and service, with an emphasis on mutual fund investment banking (MFIB) products, to support the bank's mission of financial inclusion and customer-centric solutions.Responsibilities:-
- Develop and maintain strong relationships with clients to understand their financial needs and provide tailored banking solutions, particularly in mutual fund investment products.
- Achieve sales targets by promoting and cross-selling a comprehensive range of banking and financial products and services.
- Conduct detailed financial needs analysis and provide expert advice on investment options aligned with clients’ risk profiles and financial goals.
- Ensure compliance with all regulatory requirements and internal policies related to sales and service activities within the financial services domain.
- Collaborate with internal teams to streamline service delivery and resolve customer queries efficiently, enhancing overall customer satisfaction.
- Monitor market trends and competitor activities to identify new business opportunities and recommend product enhancements.
- Prepare and present regular reports on sales performance, customer feedback, and market insights to senior management.
- Participate in training programs to stay updated on the latest financial products, regulatory changes, and sales techniques.
- Support branch operations by assisting in account opening, documentation verification, and transaction processing as per bank guidelines.
- Drive initiatives to increase customer engagement and retention through personalized service and follow-up.
Skill:-
- Mutual Fund Product Knowledge
- Financial Needs Analysis
- Customer Relationship Management (CRM)
- Regulatory Compliance in Banking
- Sales Target Achievement
- Cross-Selling Techniques
- Market Trend Analysis
- Financial Advisory Skills
- Report Preparation and Presentation
- Account Opening and Documentation
- Customer Service Excellence
- Communication and Interpersonal Skills
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or relevant postgraduate qualification is an advantage.
- Minimum of 3-5 years of experience in sales and service roles within the banking or financial services industry, with a focus on mutual fund products.