- Manage incoming leads from Meta Ads, Google Ads, IndiaMART, TradeIndia, WhatsApp, website enquiries, phone calls and other digital channels.
- Contact prospective customers promptly through phone calls and WhatsApp.
- Understand customer requirements, product specifications, quantities, budget and delivery timelines.
- Identify genuine B2B enquiries and qualify sales opportunities.
- Share product catalogues, photographs, videos and company information.
- Maintain regular customer follow-ups and track lead status.
- Schedule qualified meetings and factory visits for the sales team.
- Coordinate with sales executives regarding quotations, customer discussions and order confirmations.
- Maintain accurate lead records in Excel, Google Sheets or CRM software.
- Coordinate with production, accounts and dispatch teams after order confirmation.
- Provide customers with timely production, dispatch and delivery updates.




- Handle customer queries, collect feedback and support repeat business.
- Prepare daily lead management and customer relationship reports.
- Record lost-lead reasons and ensure no assigned lead is neglected.

Role: Dialer Manager, Industry Type: Textile & Apparel, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills sales coordination or CRM preferred.

- Valuable follow-up telecallinginside salescustomer-handling and coordination skills.

- Disciplinedorganisedproactive and target-oriented personality.

- Experience in manufacturingcorporate gifting

📌 B Lead Management & Customer Relationship Executive (Mumbai)
🏢 Bakka Luggage Industries
📍 Mumbai