are seeking a proactive field-oriented Manager to provide field insights from time to time. The person will interact with field staff, & customers and seek their suggestion to make changes in the system if it is required. The person will also connect with the staff members from other organization and get some insights of best practices of the industry. While rolling out new incentive and R&R;, the person we take the inputs from best performing branches and area to make it more inclusive.

Field and IT Issue Oversight

- Monitor field issues which result into high customer rejection of files at the hub level.
- Connect with Area Manager & RH to get the information on bottlenecks in terms of driving productivity.
- Visiting field and helping the branch for root mapping of the branch.
- Visit field to get insights related to system development and process improvement.

Special Projects

- Drive centre optimisation by closely working with RO and initiating traction for the project.
- Project Execution by Coordination with field team in terms of productivity and collection from higher bucket.
- Working with team for the implementation of the initiatives like, improving the downloads of Apana Arohan,



suggesting changes in meraArohan or Perdix.
- Visiting branch for setting up a model branch in each RO- which should have All displays in place, room mapping is visible in the branch, catchment area should be well defined for the branch.
- Monitor programme performance, generate point-collection data for Central Operations and drive continuous improvements
- Initiating discussion with RHR and field team for the introduction of initiatives resulting into staff retention.

Branch Merger/Split & Introducing new Product

- Identifying branches on the basis of data for branch merger- if the branch is not viable.
- Triggering branch split once the branch crosses a threshold limit of number of customer and total AUM.
- Based on field visit and insight suggesting product team for offering current product in the branch and co-ordinate with those branches for the product launch.
- Coordination of User Acceptance Testing (UAT) efforts and assisting team

PLEASE SHARE A COPY OF YOUR UPDATED RESUME TO [email protected] or (phone hidden)

📌 Asst Manager/Deputy Manager-field intelligence (Kolkata)
🏢 3 Point HRM
📍 Kolkata