Experience: 4–9 Years in Guest House / Hospitality / Facility Management
:
Responsible for overseeing the overall operations of guest houses across multiple locations, ensuring efficient management, service quality, maintenance, guest satisfaction, and team performance.
Key Responsibilities:
- Oversee and manage the overall operations of guest houses across multiple locations.
- Lead, supervise, and monitor housekeeping and guest house teams.
- Allocate responsibilities and ensure timely completion of assigned tasks.
- Establish and monitor standards for cleanliness, hygiene, room readiness, and maintenance.
- Oversee booking management, occupancy planning, inventory, linen, and resource utilization.
- Coordinate with vendors, contractors, and internal departments for operational requirements.
- Monitor guest feedback, handle escalations, and ensure timely resolution of issues.
- Conduct periodic inspections and performance reviews of guest houses.
- Monitor operational expenses, budgets, and cost control.
- Develop and implement standard operating procedures (SOPs) to improve operational efficiency.
- Maintain management reports and provide regular updates to senior management.
- Ensure compliance with safety standards, hygiene practices, and operational policies.