The Recovery & Collection Back Office executive supports collection activities by managing data, tracking overdue accounts, preparing reports, and coordinating with field and recovery teams.
Key Responsibilities:
- Maintain and update customer due/overdue records in the system
- Track collection performance and prepare daily/weekly reports
- Support field collection team with customer information and case details
- Follow up internally for pending cases and escalations
- Prepare MIS reports related to recovery and collection status
- Ensure proper documentation of recovery cases (settlement, closure, etc.)
- Handle customer queries related to dues (backend support)
- Coordinate with branches, credit team, and accounts team
- Monitor overdue accounts and highlight high-risk cases
- Ensure compliance with company policies and processes
Skills Required:
- Basic knowledge of finance/collection process
- Valuable communication (mainly internal coordination)
- Strong Excel and system handling skills
- Attention to detail and accuracy
- Ability to work with data and reports
- Time management and follow-up skills
Educational Qualification:
- B.Com / BBA / Any degree (Finance background preferred)
Experience:
- Fresher or 1–3 years in collection / back office / finance operations
Key Competencies:
- Analytical thinking
- Team coordination
- Problem-solving ability
- Accountability and discipline