- Business Analyst / IT Business Partner

Job Summary

Business Analyst / IT Business Partner responsible for managing and supporting eCommerce, FNS, Customer Experience, Loyalty, CRM and Marketing technology platforms. The role works closely with business stakeholders to deliver technology solutions, manage enhancements and drive digital transformation initiatives.

Key Responsibilities

• Business Analysis & Requirement Management: Gather requirements, prepare BRDs, functional specifications, user stories and process documentation.

- Application & Product Management: Manage eCommerce, FNS, Loyalty, CRM, Customer Experience and Marketing platforms.
- Project Delivery: Support SDLC activities from requirement gathering through deployment and support.
- Technology: Evaluate emerging digital technologies and identify improvement opportunities.
- Collaboration: Partner with eCommerce, FNS, Marketing, Loyalty, Customer Experience, Commercial and other business teams.
- Data & Analytics: Support dashboards, reporting and business insights.
- Vendor Management: Coordinate with vendors for delivery, support and enhancements.

Requirements

- Bachelor degree in Engineering, IT, Computer Science, Business Administration or equivalent.
- MBA or Business Analysis certifications are advantageous.
- Strong understanding of eCommerce,



FNS, Loyalty, CRM, Customer Experience and Marketing technologies.
- Solid understanding of Agile delivery frameworks and SDLC processes.
- Good understanding of airline schedule integration, IATA airline operational message formats and standards.
- Good understanding of Passenger Notification concepts, including automated customer communications for flight-related events.
- Familiarity with CMMI Level 5 framework implementation, process compliance, quality metrics and continuous improvement practices.

Work Experience

- 5+ years experience in Business Analysis, IT Business Partnering or Product Management.
- Experience with customer-facing digital platforms.
- Experience with Flight Notification Systems (FNS), Passenger Notification solutions, or customer communication platforms.
- Airline, Travel, Hospitality, Retail or eCommerce domain preferred.

Skills and Knowledge

• Agile Methodologies (Scrum, Kanban)
- User Story Creation & Backlog Management
- Business Requirement Analysis
- Stakeholder Management
- eCommerce Platforms
- FNS Systems
- Loyalty and CRM Systems
- Customer Experience Platforms
- Marketing Technologies
- Project Management and SDLC
- Vendor Management

📌 Assistant Manage - IT Business Partner (Mumbai)
🏢 SNV Aviation
📍 Mumbai