About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements
- To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
- Ensured documented feedback.
- Ensure Adequate feet on Street availability/bucket wise /segment wise
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
- Monitoring performance against set parameters and weekly review with Collection executives.
- Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
- Support Collection officers in legal /Police issues/Collection Activities
Superpowers/ Skills that will help you succeed in this role:
- People Management Skills
- More than 5 years of relevant experience in Collections role
- Demonstrated Success and achievement orientation
- Excellent Communication Skills
- Negotiations skills - robust bias for driving results in a High performance environment
- Strong Relationship and Leadership skills
- Working Knowledge of Computers
Education: Graduation/ Post Graduation preferred
Why join us
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360-degree feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager