Job Summary

Investigation Specialist (Work from Home)

"Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon."

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent English language skills to support our global operations teams; however, you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities

- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team workplace.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic qualifications

- Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance




- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns

Preferred qualifications

- Passionate commitment to Amazon's emergence as the world's most customer-centric company
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel

Additional Information:

Shifts: Rotational (it is a 24*7 shift workplace and shifts are rotational - changes every 3-4 months')

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

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Role: Risk Management & Compliance - Other, Industry Type: Internet (E-Commerce), Department: Risk Management & Compliance, Employment Type: Full Time, Temporary/Contractual Role Category: Risk Management & Compliance - Other Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication Skills

📌 Amazon is Hiring For Investigation Specialist - Work from Home (Bengaluru)
🏢 Amazon
📍 Bengaluru