For The Forest Chalet sales team, an After-Sales Executive is responsible for managing the customer relationship and administrative processes after a booking has been confirmed, right up to possession and handover.

1. Customer Relationship & Communication

- Act as the primary point of contact for customers after booking.

- Maintain regular communication with buyers regarding their unit, payment schedules and project updates.

- Respond to customer queries over calls, emails and WhatsApp.

- Keep customers informed about construction progress, important milestones and project-related developments.

- Coordinate with the sales team to ensure a smooth transition from booking to after-sales.

- Maintain a professional and positive relationship with customers throughout their association with the company.

1. Booking & Documentation Management

- Maintain complete records of all property bookings and customer details.

- Prepare, verify and maintain booking forms, allotment letters, application forms and other customer-related documents.

- Coordinate the collection of KYC documents, identity proofs, photographs and other necessary paperwork.

- Ensure timely execution of Builder-Buyer Agreements (BBA) and other legal documentation.

- Maintain individual customer files, both physical and digital.

- Coordinate with the legal and accounts departments for documentation and verification.

- Ensure all customer records are accurate, updated and properly organised.

1. Payment Follow-ups & Collection Coordination

- Maintain customer-wise payment schedules as per the agreed payment plan.

- Track instalments due against each booked unit.

- Send payment reminders to customers ahead of due dates.

- Follow up with customers regarding outstanding payments and overdue instalments.

- Coordinate with the accounts department to verify payments received.

- Issue payment receipts and coordinate the preparation of demand letters.





- Maintain updated records of payments received, outstanding balances and pending dues.

- Escalate delayed payments and payment-related concerns to the sales management.

1. CRM & Database Management

- Maintain and regularly update the customer database.

- Update booking status, unit details, payment status and documentation status.

- Maintain records of customer interactions, complaints, requests and follow-ups.

- Track key dates such as booking dates, agreement execution, instalment due dates and possession timelines.

- Generate periodic reports on bookings, collections, pending payments and documentation.

- Ensure customer information is properly maintained and accessible to the relevant departments.

1. Interdepartmental Coordination

- Coordinate with the sales team for customer handovers after booking.

- Liaise with accounts for payment confirmation, receipts and outstanding dues.

- Coordinate with the legal team for agreements, registration and documentation.

- Liaise with the construction/project team for construction updates and customer-specific queries.

- Coordinate with management to resolve escalated customer concerns.

- Ensure customer commitments made during the sales process are properly communicated to the relevant departments.

1. Customer Complaints & Query Resolution

- Receive and record customer complaints, requests and feedback.

- Coordinate with the relevant departments for timely resolution.

- Maintain a complaint and query tracking register.

- Follow up on unresolved issues until closure.





- Keep customers updated on the status of their requests.

- Escalate sensitive or critical matters to senior management.

1. Possession & Handover Coordination

- Coordinate pre-possession communication with customers.

- Maintain records of outstanding payments and pending documentation before possession.

- Coordinate with the project team for unit inspections and snag-list preparation.

- Schedule customer visits for inspections and handover.

- Coordinate completion of pending work and rectification of reported defects.

- Prepare and maintain possession letters, handover forms and related documentation.

- Coordinate the handover of keys, access cards and other relevant documents.

- Maintain signed possession and handover records.

1. Customer Updates & Communication Management

- Share periodic construction progress updates, photographs and videos with customers.

- Communicate important announcements, project milestones and changes, wherever applicable.

- Circulate payment schedules, demand notices and other official communications.

- Maintain records of all official communication sent to customers.

- Assist in preparing customer circulars, notices and updates as required by management.

1. MIS & Management Reporting

- Prepare weekly and monthly after-sales reports.

- Share customer-wise outstanding payment reports.

- Prepare reports on total collections, overdue payments and upcoming instalments.

- Track pending agreements, documentation and customer requests.

- Maintain a record of bookings, cancellations, transfers and modifications.

- Submit regular updates to management on after-sales activities and pending matters.

Pay: ₹20,000.00 - ₹30,000.00 per month

Education

- Bachelor's (Required)

Experience

- After-sales service: 2 years (Required)

Language

- English (Required)

Location

- Shimla, Himachal Pradesh (Required)

Work Location: In person

📌 Aftersales Executive (Shimla)
🏢 Greatwall Infrastructure Private
📍 Shimla