Description

[!--StartFragment--]Veeva Vault PromoMat, Veeva Vault MedComms, and Veeva CRM,

- Provide L2/L3 application support for Veeva Vault PromoMat, Veeva Vault MedComms, and Veeva CRM.
- Perform admin and configuration changes across Vault environments — object/field configuration, workflows, lifecycle states, security profiles, and user/role management. Analyze issues by navigating across different Vault modules and objects to identify root cause before applying a fix.
- Apply strong analytical and troubleshooting skills to resolve admin-related issues, distinguishing configuration defects from data or process issues.
- Support and troubleshoot integrations between Vault and downstream/upstream systems, ensuring data consistency across platforms.
- Use Vault Loader and Workbench (or equivalent data/workbench tools) for bulk data operations, migrations, and admin-driven data fixes.
- Document root-cause analysis, fixes, and configuration changes for knowledge base and audit purposes.
- Escalate and collaborate with cross-functional teams (platform, integration, and business teams) for issues beyond standard admin scope.
- Participate in change management, testing, and validation activities for configuration changes prior to deployment.
- Familiarity with ITSM/ticketing tools and L2/L3 support processes, including SLA and escalation management.



Positive communication skills to interact with business/customer stakeholders on issue status and resolution

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 584279
- Project Location 1 : MAH | PUNE
- Project Location 2 : HRY | Gurgaon
- Project Location 3 : TELANGANA | HYDERABAD
- Project Location 4 : TN | CHENNAI
- Delivery SPOC : Madhavakannan Sethu
- Relevant Experience : 5+ Years
- Mandatory skills : Veeva Vault PromoMat, Veeva Vault MedComms, and Veeva CRM,
- Desired skills : Veeva Vault Admin or PromoMat/MedComms certification.Prior exposure to life sciences promotional or medical communications review processes (MLR workflows).Basic scripting/automation exposure for repetitive admin or data-fix tasks
- Domain (Industry) : Pharma / Healthcare
- BGC (Before onboarding / After onboarding) : PreOB
- Total Experience (Ex. 5-7 Years) : 5+ Years
- BGC Details : Education Verification – Highest Education Earned • Employment Verification - Last 5 years employment • Criminal Court Record check for last 7 years • Global database check/Criminal Database check both India specific and global database searches like CBI, FBI, Interpol most wanted, OFAC, SDN, media & internet searches etc.
- BGC Vendor : Standard
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Shift Timings : Others

📌 584279_LS-DCG_Veeva_India (India)
🏢 Trigent Software
📍 India