Description

*

- IVR / voice application testing
- CRM and customer experience (CxP) testing
- Healthcare payer workflows (Member, Provider, Claims, Enrollment)
- API and integration testing
- Facets and GuidingCare knowledge
- End-to-end testing across IVR, CRM, and backend systems
- Playwright automation experience
- AI-assisted testing exposure

Mandatory skills*

Mandatory Skills:

- IVR / voice application testing
- CRM and customer experience (CxP) testing
- Healthcare payer workflows (Member, Provider, Claims, Enrollment)
- API and integration testing
- Facets and GuidingCare knowledge
- End-to-end testing across IVR, CRM, and backend systems
- Playwright automation experience
- AI-assisted testing exposure

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 583548
- Project Location 1 : KRNK | BANGALORE
- Project Location 2 : TN | CHENNAI
- Project Location 3 : TELANGANA | HYDERABAD
- Project Location 4 : (No Value)




- Delivery SPOC : -
- Relevant Experience : 5-8 yrs
- Mandatory skills : Mandatory Skills:• IVR / voice application testing• CRM and customer experience (CxP) testing• Healthcare payer workflows (Member, Provider, Claims, Enrollment)• API and integration testing• Facets and GuidingCare knowledge• End-to-end testing across IVR, CRM, and backend systems• Playwright automation experience• AI-assisted testing exposure
- Desired skills : -
- Domain (Industry) : IVR/Cyara expertise
- BGC (Before onboarding / After onboarding) : HybridOB
- Total Experience (Ex. 5-7 Years) : 5-8 yrs
- BGC Details : -
- BGC Vendor : -
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : General
- Shift Timings : General

📌 583548 - IVR Test Automation Lead – Cyara & Playwright (India)
🏢 Trigent Software
📍 India