Description

- 5+ years of experience in Retail POS application support, production support, and incident management.

- Provide L2/L3 support for Retail POS applications and associated enterprise systems.

- Lead troubleshooting, resolution, and Root Cause Analysis (RCA) for critical business and production issues.

- Coordinate with business stakeholders, operations teams, vendors, and global support teams to ensure service continuity.

- Support application deployments, upgrades, patches, releases, and maintenance activities.

- Monitor service performance, ensure SLA compliance, and drive continuous service improvement initiatives.

- Provide technical leadership, guidance, and mentoring to support engineers and junior team members.

- Solid understanding of retail business processes including sales transactions, promotions, inventory, returns, and payment processing.

- Experience with databases, SQL, APIs, web services, and enterprise system integrations.

- Manage high-priority (P1/P2) incidents and coordinate cross-functional teams in a fast-paced environment.

- Utilize monitoring, ticketing,



and service management tools for proactive support and issue tracking.

- Adhere to ITIL-based support processes, change management practices, and operational governance standards.

- Excellent communication, stakeholder management, analytical, and problem-solving skills.

- Experience supporting global retail environments and 24x7 operations is highly desirable.

Enable Skills-Based Hiring

No

ECMS REQ IDAdditional Details

- ECMS REQ ID : 581590
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Sunil Kalpally Panazhy
- Relevant Experience : 5 years
- Mandatory skills : Xstore AMS L2/L3
- Desired skills : Xstore AMS L2/L3
- Domain (Industry) : Retail
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 8 years
- BGC Details : Post Onboarding
- BGC Vendor : NASCOM
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9-6 PM
- Shift Timings : General

📌 581590 || ORC || AMS Support SME (India)
🏢 Trigent Software
📍 India