Owns (reviewed and approved by ServiceNow Solution Architect) end-to-end automation architecture across all the in-scope queues of L2 teams b) Translates incident/request/problem patterns into a unified automation roadmap which is finalized by queue owners and Technical Product Managers c) Defines integration patterns across ServiceNow ITSM/ITOM/AIOps and third-party tooling Zscaler,
CrowdStrike, SSO, cloud/network but not limited to these tools d) Sets the prioritization framework as finalized by queue owners for automation opportunities (volume,
MTTR impact, feasibility) and get design approvals from ServiceNow Solution Architect before build starts e) Document all the automation and architecture patterns being implemented
PAN India
ServiceNow Solution Architect
10-12 yeras
Hybrid
12,825.00 /day
Mandatory skills
ServiceNow ITSM , ITOM and AI ops
📌 173787_Servicenow solution Architect(ITOM) (India)
🏢 Trigent Software
📍 India
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