Job Description: Medical Counter Assistant Position Title: Medical Counter Assistant / Pharmacy Counter Assistant Reports To: Lead Pharmacist / Pharmacy Manager Job Type: Full-time / Part-time Job Purpose The Medical Counter Assistant is the primary point of contact for customers visiting the pharmacy. You will assist customers with over-the-counter (OTC) medicines, healthcare products, and general inquiries under the supervision of a qualified pharmacist, while maintaining high standards of customer service, accuracy, and regulatory compliance. Key Responsibilities • Customer Service & Sales: • Greet customers warmly and act as the first point of contact at the counter. • Listen to customer health needs and help them select appropriate over-the-counter (OTC) medicines and healthcare products. • Recognize symptoms that require referral to the pharmacist or doctor and escalate promptly. • Prescription Support: • Assist the pharmacist and pharmacy technicians in receiving, organizing, and handing out prescription orders. • Help process prescription refills and enter basic data into the pharmacy computer/record system. • Stock & Inventory Management: • Monitor stock levels on shelves and in storage; restock over-the-counter displays regularly. • Check expiry dates, rotate stock, and flag low-stock or out-of-stock items to the manager. • Unpack, check, and store incoming pharmaceutical deliveries accurately. • Cash Handling & Administration: • Operate the cash register, process cash and card transactions, and issue receipts accurately. • Answer incoming phone calls,



address general questions, and direct specialized queries to the pharmacist. • Hygiene & Compliance: • Keep the counter, display areas, and consultation zones clean, tidy, and well-organized. • Strictly adhere to data privacy, patient confidentiality, and local pharmaceutical safety regulations. Qualifications & Requirements • Education: • High school diploma or equivalent (GCSE/secondary education with passes in Maths and English preferred). • Willingness to complete or hold a recognized qualification/certification (such as a Medicines Counter Assistant course or NVQ Level 2 in Pharmacy Services). • Experience: • Previous customer service, retail, or pharmacy experience is an advantage. • Skills & Competencies: • Good verbal communication and active listening skills. • Basic numeracy and computer/IT literacy for handling inventory and POS systems. • High level of accuracy, attention to detail, and a methodical approach to handling medicines. • Empathy, patience, and a professional demeanor when dealing with unwell or distressed customers. Working Conditions • Environment: Indoor retail pharmacy or hospital outpatient counter. • Physical Demands: Standing for extended periods and light lifting of stock cartons. • Schedule: May include rotational shifts, weekends, or public holidays depending on pharmacy hours.

Pay: From ₹8,000.00 per month

Perks:

- Paid sick time

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Medical sales: 1 year (Preferred)

Work Location: In person

📌 Medicine Counter Assistant (Dum Dum)
🏢 NOVALAND
📍 Dum Dum