Lucknow, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Develop Code For Asset Management Projects Using Relevant Programming Languages And Technologies, Ensuring Adherence To Time, Quality, And Cost Standards.

2. Collaborate With Clients To Gather New Feature Requests And Implement Enhancements In Asset Management Solutions, Ensuring Alignment With Client Needs And Best Practices.

3. Create And Maintain Comprehensive Documentation For Code, Processes, And System Configurations To Support Knowledge Sharing And Operational Efficiency.

Skill Requirements

1. Basic Understanding Of Asset Management Services And Related Technologies

2. Familiarity With Programming Languages Relevant To Asset Management Solutions

3. Knowledge Of Troubleshooting Processes And Techniques For Resolving Software Issues

4. Strong Communication Skills For Collaboration With Clients And Documentation Purposes

Other Requirements

1. Optional But Valuable : Itil Foundation Certification 2. Optional But Valuable : Certification In Asset Management Or Related Field

Position Summary\ \ \ \ \ Key Responsibilities\ \

1. User Support & Incident Management\ \ \ \ \ Log, track, and resolve incidents and service requests using the ITSM/Service Desk tool (e.g., ServiceNow, Jira Service Desk, ManageEngine).\ \ Troubleshoot issues related to Windows/Mac OS, desktop/laptop hardware, printers, scanners, and peripherals.\ \ Assist with password resets, account unlocks, and user onboarding/offboarding.\ \ \ \
2. Hardware & Software Support\ \ \ \ Install, configure, and maintain desktops, laptops, mobile devices,



and related equipment.\ \ \ Replace faulty components and perform preventive maintenance.\ \ \ \
3. Network & Connectivity Support\ \ \ \ Troubleshoot LAN/WAN, Wi-Fi, VPN connectivity issues.\ \ Support basic network configurations and identify network‑related problems.\ \ \ \
4. IT Administration & Documentation\ \ \ \ Maintain inventory of IT assets, licenses, and equipment.\ \ Update knowledge base articles, FAQs, and technical documentation.\ \ Follow IT policies, security standards, and compliance guidelines.\ \ \ \
5. Customer Service & Coordination\ \ \ \ Maintain high professionalism and communication with end‑users.\ \ Escalate unresolved issues to L3/Infrastructure/Network teams as required.\ \ Provide remote support using tools like AnyDesk, TeamViewer, SCCM, Intune, or RDP.\ \ \ \ \ \ Required Technical Skills\ \ \ \ Solid knowledge of Windows OS (Windows 10/11), MS Office, and O365.\ \ Familiarity with Active Directory, Exchange, Intune, Azure AD.\ \ Basic understanding of networking concepts (IP, DNS, DHCP).\ \ Experience with ticketing systems (ServiceNow, ManageEngine, Freshservice).\ \ Hardware troubleshooting (RAM, HDD/SSD, motherboard, peripherals).\ \ Knowledge of antivirus, endpoint security tools.\ \ \ \ \ \ ‍ Soft Skills\ \ \ \ Excellent communication and customer‑service skills.\ \ Ability to prioritize tasks and work under pressure.\ \ Strong analytical and problem‑solving abilities.\ \ Team player with a proactive mindset.\ \ \ \ \ \ Qualifications\ \ \ \ Diploma / Graduate in IT, Computer Science, or related field.\ \ Certifications preferred: \ \ \ \ CompTIA A+\ \ Microsoft Certified: Modern Desktop Administrator (MDAA)\ \ ITIL Foundation\ \ \ \ \ \ \ \ \ \ Experience\ \ \ \ 1-5 years of experience in Desktop Support / Service Desk environment (depending on role level).

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📌 Engineer - Desk Side Services, Amt Asset Management Software (Lucknow)
🏢 HCLTech
📍 Lucknow