About the Role

Responsibilities

- Lead and participate in incident management processes including triage, root cause analysis, post-incident reviews, and implementation of permanent corrective actions.

- Perform change enablement activities including planning, scheduling, and executing standard, normal, and expedited changes with mínimal disruption to services. Manage and resolve ServiceNow incidents and change requests, maintaining accurate documentation and ensuring timely communication with stakeholders.

- Mentor and guide associate and mid-level engineers, fostering a culture of operational discipline, continuous learning, and technical growth within the team. - Skills :

- Solid working knowledge of Azure cloud services including App Services, AKS, Azure Functions, Azure SQL, Service Bus, Azure Monitor, and Azure Active Directory. Experience with containerization using Docker and container orchestration using Kubernetes in production environments.

- Proficiency in scripting and automation using Python, PowerShell, or Bash for operational tasks, runbook automation, and remediation workflows.

- Experience with infrastructure-as-code tools such as Terraform, CloudFormation, Bicep, or ARM templates. Familiarity with CI/CD pipelines and tools including Azure DevOps, Jenkins, or GitHub Actions.

- Strong experience with observability and monitoring platforms such as Application Insights, CloudWatch, Datadog,



Splunk, Grafana, or similar tools.

- Understanding of networking fundamentals including DNS, load balancing, firewalls, VPNs, VPCs, and SSL/TLS certificate management.

- Experience with ITSM tools such as ServiceNow for incident, change, and problem management. Strong understanding of ITIL practices including incident management, change enablement, problem management, and service level management.

- Strong communication and collaboration skills with experience working in globally distributed teams across multiple time zones.

Education Qualifications

- Bachelor's degree in computer science, Information Technology, Software Engineering, Electronics and Communication Engineering, or a related technical discipline is required.
- A Master's degree in Computer Science, Information Technology, Cloud Computing, or a related field is preferred but not mandatory.
- Relevant industry certifications such as AWS Solutions Architect, AWS SysOps Administrator, Azure Administrator Associate, Azure Solutions Architect, Certified Kubernetes Administrator (CKA), ITIL Foundation, or similar credentials are highly valued and can supplement formal education qualifications

Our Interview Practices :

- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

📌 Senior Enterprise Software Engineer (Pune)
🏢 Wolters Kluwer
📍 Pune