Job Description

- Job Title: Customer Service Representative
- Req ID: 48712
- Job Location (Short): Pune, IND
- Employment Type: Full Time
- Segment: Danfoss Power Solutions Segment
- Job Category: Sales
- Work Location Type: On-site

The Impact You'll Make : As our Customer Service Representative, you’ll play a key role in delivering exceptional end‑to‑end customer service by ensuring seamless order management, transparent communication, and operational accuracy across our supply chain.

You’ll be the trusted link between our customers, internal teams, and logistics partners. Success in this role means customers receive timely information, accurate documentation, and dependable deliveries — resulting in stronger relationships, minimized escalations, improved data quality, and a consistently superior service experience. Your work directly enhances operational efficiency and promotes a more reliable and customer‑centric environment.

You’ll collaborate with Business Units, Supply Chain Management, the Warehouse team, and other cross‑functional partners, taking ownership of core order‑to‑delivery processes and customer communication workflows. Your contributions will help us move toward a more efficient, transparent, and service‑driven future.

Location : Pimpri, Pune

What You’ll Be Doing :

- Lead direct sales operations from global Danfoss locations to customers across India to ensure smooth order fulfillment and achievement of monthly sales targets.
- Support customers, CCH teams, and internal stakeholders by managing returns, rejections, credit/debit notes, and providing assistance to the Collections team when needed.
- Collaborate closely with the Exim Team to track import shipment status, enable timely customs clearance, and share all required documents and information.




- Use your skills in order management, inventory coordination, and SAP processes to optimize DLC business inventory levels and enhance overall operational accuracy.
- Continuously learn and share knowledge to strengthen adherence to the Danfoss global Order Management process and improve how we operate and serve customers.

What We're Looking For :

- Minimum 8 years of demonstrated experience in Customer Service, preferably within the Order‑to‑Cash (O2C) cycle, with strong ability to manage end‑to‑end order processes accurately.
- Proficiency in SAP SD, BI platforms, Excel, and EDI process monitoring, with strong analytical and troubleshooting skills to support accurate reporting and smooth order flow.
- Ability to work effectively in fast‑paced, cross‑functional environments, collaborating across global teams while maintaining high attention to detail and multitasking efficiently.
- Strong communication skills (written and verbal) and a mindset focused on problem‑solving, continuous improvement, and delivering high‑quality service.

What You'll Get from Us :

- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.




- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive perks like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference? : If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off

- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off

- and on-highway equipment. We also provide solutions for renewable ene

📌 Customer Service Representative (Pune)
🏢 Danfoss
📍 Pune