Job Title : Customer Care Executive

Company : Elmech Engineers

Industry : Engineering / Electro-Mechanical Employment Type : Full Time

Job Summary

Elmech Engineers is looking for a Customer Care Executive to handle customer communication, service coordination, and relationship management. The role involves interacting with clients, coordinating with internal teams, and ensuring timely resolution of customer queries.

Key Responsibilities

- Addressing customer queries related to orders, services, and complaints
- Coordinating with service, sales, and technical teams for issue resolution
- Maintaining customer records and follow-ups in CRM / Excel
- Updating customers on service status and delivery timelines
- Ensuring customer satisfaction and long-term relationship building




- Preparing basic reports and customer feedback summaries

Required Qualifications & Skills

- Graduate in any discipline
- 1-3 years of experience in customer care / customer support
- Good communication skills in English, Hindi, and Bengali preferred
- Basic knowledge of CRM software and MS Excel
- Polite, patient, and customer-focused attitude

Salary & Advantages

₹15,000 - ₹20,000 per month (depending on experience)

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Howrah)
🏢 Elmech Engineers
📍 Howrah