Navaera currently has an opening for Specialist Client Service Enginner in our Vadodara, Gujarat office. Navaera Software Services Pvt. Ltd. (“NSS”) is a division of Navaera Worldwide, LLC (“Navaera Worldwide”) that provides software development and support services to Navaera clients around the globe. NSS was established in 2014, and has grown to a total headcount of 30 developers and support staff.

At Navaera, the Specialist Client Service Engineer will be primarily responsible for providing ongoing support to the end-users by translating system issues into a business consumable message and translating business needs into systemic and operational solutions. The individual in this role will have a solid understanding of the business and lead problem-resolution for systems escalations by driving discussions and recommendations, clearly communicating business needs to the IT teams and technical solutions in a user-friendly, professional manner to partners to drive efficiencies and outcomes on behalf of the enterprise.

Key Responsibilities

- Be a strategic partner by understanding the business perspective and how the Services systems support running of the business
- Lead triage and customer remediation activities associated with production system issue
- Identify and analyze potential problems; looking for root causes and solutions
- Effectively escalate issues, communicating with the team and business partners around current problems and driving toward resolution
- Provide and/or review reporting/analytics on service systems
- Identify process improvement opportunities and partner with Operations and cross-functional partners to help drive improvements in employee efficiency and client experience
- Provide system support (both legacy and future state) from production to implementation (including analysis and triage) and perform system maintenance on business configurable items




- Analyze configuration requests and identify and collaborate with partners as needed to gain alignment
- Provide system expertise as needed during design and conduct user acceptance testing (UAT) on new functionality, clearly communicating concerns and/or approval
- Demonstrate excellent communication and interaction skills with multiple types of audiences and partners of varying technical ability
- Successfully communicate technical information to the business in a manner that is clearly articulated to a non-technical audience (and vice-versa)

Required Qualifications and Experience

Basic Qualifications :

- 3+ years of experience in retail, services or related area
- 3+ years of business and technical experience to support business operations
- 1+ years of experience in driving and implementing successful operational effectiveness
- 1+ years of direct leadership experience (people or resources which includes leading projects)

Preferred Qualifications :

- Bachelor’s Degree
- US B1Visa (required)
- 1+ years of experience in data analytics
- 1+ years of project management experience
- 2+ years of experience with SQL
- 2+ years of experience with Java in a support role
- Effective communication skills (written, verbal, presentation and facilitation)
- Ability to partner and lead a group of peers and leaders to drive decisions and outcomes
- Ability to understand and explain technical concepts
- Solid problem-solving/analytical abilities
- Proven ability to drive positive change
- Proficient in Microsoft Office platform (Word, Excel, PowerPoint, etc.)
- Experience in a fast-paced, high volume environment.

Pay: ₹600,000.00 - ₹1,000,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Application Question(s):

- Are you comfortable in working with night shift?
- Total how many years of experience do you have in Client Support?
- What is your notice period in Days?
- What is your current annual CTC?
- What is your expected annual CTC?

Work Location: In person

📌 Specialist, Client Care (Night Shift) (Vadodara)
🏢 Navaera Software Services Private
📍 Vadodara