About MoEngage : MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Solid Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About Role : The Opportunity: Site Reliability Engineer (SRE-2)

Are you an SRE with a few years under your belt, itching to take on more significant challenges and drive impactful reliability initiatives? Do you have a solid grasp of cloud platforms and container orchestration, and a burning desire to automate everything in sight? As an SRE-2 at MoEngage, you'll be a critical member of our SRE team, responsible for the health and performance of key services and contributing directly to the evolution of our infrastructure at a scale that few engineers get to experience. This is your chance to deepen your technical expertise, take on more ownership, and mentor emerging talent while working on a platform that operates at the cutting edge.

Roles and Responsibilities :

- Be a Reliability Champion : Take ownership of the reliability, performance,



and efficiency of critical services.
- Automate, Automate, Automate : Design, develop, and implement robust automation solutions to eliminate toil, streamline operations, and improve system resilience.
- Battle Incidents (and Win) : Lead troubleshooting efforts for complex production incidents, perform in-depth root cause analysis, and implement sustainable preventative measures.
- Sculpt Our Infrastructure : Actively contribute to the design, implementation, and optimization of our cloud infrastructure on AWS and GCP , leveraging your expertise in technologies like Kubernetes.
- Enhance Observability : Implement and refine advanced monitoring, alerting, and logging solutions to gain deep insights into system behavior and predict potential issues.
- Collaborate for Success : Partner closely with development teams to influence architectural decisions, ensuring reliability, scalability, and security are built in from the start.
- Strengthen Our Security Posture : Implement and advocate for advanced security practices within our infrastructure and operational workflows.
- Drive Efficiency : Analyze and optimize cloud infrastructure spend, identifying and implementing cost-saving opportunities.
- Guide the Next Wave : Mentor and guide SRE-1 engineers, contributing to the growth and knowledge sharing within the team.
- Be Ready for Action : Participate in our on-call rotation,



acting as a key point of escalation and resolution for critical issues.

Requirements :

- 3-5 years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role with a strong focus on production systems.

- Demonstrated expertise in Python or Go - you have a proven track record of automating complex tasks.

- Strong command of AWS and/or GCP cloud platforms .

- In-depth experience with containerization and orchestration using Kubernetes (K8s, ArgoCD, Helm/Kustomize) .

- Experience with infrastructure as code tools like Terraform or Ansible is highly valued.

- Solid understanding and experience with monitoring and observability stacks (VictoriaMetrics, Prometheus, Grafana, ELK stack, etc.).

- Deep knowledge of Linux/Unix systems internals and advanced networking concepts.

- Proven ability to diagnose and resolve complex issues in large-scale distributed systems.

- A strong understanding of Cloud Security and Information Security principles and best practices. :

- Experience with cloud cost analysis and optimization techniques.

- Familiarity with CI/CD pipelines and GitOps methodologies.

- Experience with messaging queues and distributed systems (Celery, Kafka) is a plus.

- Excellent communication, collaboration, and problem-solving skills.

- A desire to mentor and lead by example.

- At MoEngage , we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

- Employment at MoEngage is based solely o

📌 Site Reliability Engineer - 2 (Bengaluru)
🏢 Moengage
📍 Bengaluru