The On-Demand/Same Day Delivery Platform Manager will lead and supervise all aspects of daily delivery operations. This includes directing a team of delivery Riders, managing courier scheduling, optimizing routes for speed, maintaining high customer satisfaction, and ensuring compliance with company safety standards and labor laws. Key Responsibilities Operational Management:Oversee the end-to-end, high-volume, on-demand delivery pipeline, ensuring orders are dispatched and delivered within promised timeframes. Team Leadership & Scheduling:Hire, train, schedule, and manage delivery personnel. Set daily and weekly targets for the delivery team. Route Optimization:Utilize GPS, mapping software, and logistics technology to ensure the fastest, most cost-effective delivery routes. Performance Monitoring (KPIs):Monitor key performance indicators (KPIs) such as average delivery time, delivery success rate, customer satisfaction, and cost-per-delivery. Customer Experience:Act as the primary escalation point for customer service issues related to deliveries and ensure prompt resolution. Technology & Compliance:Ensure seamless use of internal dispatch tools, Web, apps, and platforms. Ensure compliance with all traffic safety laws and company safety protocols.



Safety & Maintenance:Monitor fleet maintenance and safety compliance to minimize downtime. Required Skills and Qualifications Experience:Minimum 1-3+ years of experience in logistics, courier services, or fast-paced food/grocery delivery management. Leadership:Strong supervisory skills with experience coaching and leading on-field staff. Technical Proficiency:Proficient in MS Office (Excel, Word) and comfortable using GPS, dispatch software, and data dashboards. Analytical Skills:Ability to analyze data to improve operations and reduce costs. Problem-Solving:Ability to remain calm and make quick decisions under pressure. Flexibility:Availability to work flexible schedule, including weekends, evenings, and holidays, to support on-demand business needs. Education:Bachelors degree in Business, Logistics, Supply Chain Management, or a related field (preferred, but not always required). Performance Indicators (KPIs) Delivery Speed:Average time from order to delivery. Order Accuracy:Percentage of accurate deliveries. Driver Utilization:Percentage of time drivers are active. Customer Rating:Average app/service rating. Pay: ₹35,000.00 - ₹50,000.00 per month Work Location: In person

📌 Delivery Service Manager(Courier) (Kalkaji)
🏢 Glowfin India Solutions
📍 Kalkaji