Service Advisor acts as the primary liaison between customers and automotive technicians, managing the service process from intake to vehicle pickup. Responsibilities include greeting customers, diagnosing repair needs, providing cost estimates, scheduling appointments, and ensuring high customer satisfaction. They must possess strong communication, sales, and technical knowledge to explain repairs effectively. Key Responsibilities

- Customer Service : Greeting clients, listening to vehicle issues, and explaining repairs in an easy-to-understand manner.
- Workflow Management : Scheduling appointments, prioritizing work, and monitoring repair progress to ensure timely completion.
- Technical Liaison : Consulting with technicians to understand necessary repairs and acting as a bridge between the customer and the shop floor.
- Sales & Estimating : Preparing accurate, detailed cost estimates and upselling necessary maintenance services, such as, parts and services options Betterteam.
- Documentation : Creating and updating repair orders in the customer management system (CRM) CV-Library.
- Quality Control :



Verifying that work is completed correctly and addressing any customer concerns.

Required Skills and Qualifications

- Communication : Excellent verbal and written skills for communicating with customers and technicians.
- Technical Aptitude : Understanding of automotive mechanics and industry trends.
- Customer Service Excellence : Solid interpersonal skills for handling customer inquiries and complaints.
- Organization : Ability to manage multiple projects in a fast-paced environment.
- Basic Math/Sales : Proficiency in calculating costs and selling services.

Common Requirements

- Valid driver's license.
- Previous experience in a customer service or automotive role is preferred.
- High school diploma or equivalent; associate degree in automotive technology is a plus.

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Advisor (Vellore)
🏢 VST MOTORS -KIA
📍 Vellore