Pay : upto ₹30,000.00 per month (Depending on last drawn salary)

Job description: We are urgently hiring for an experienced International E-Commerce Executive .

Experience : 2 years - 3 years ; Freshers are not allowed.

Strictly work from office ; Mon - Fri ; Weekends fixed off.

International E-commerce Skills

- Solid understanding of global e-commerce operations, including cross-border logistics, customs processes, HS codes, duties, and taxes.
- Familiarity with international marketplaces (Amazon Global, eBay International, Etsy, OnBuy, etc.) is an advantage.
- Knowledge of cross-border return management, international RMA workflows, and carrier claims processes.
- Experience working with international customers and adapting communication style to different regions.

Administrative & Data Tasks

- Work confidently with Google Sheets and Excel (formulas, filters, sorting, VLOOKUP/MATCH preferred).
- Maintain organised records for supplier invoices, shipping invoices, and tracking details.
- Assist in preparing documents for customs, returns, and replacements.

Order & Shipment Management

- Coordinate with shipping partners (FedEx, UPS, DPD, An Post, DHL) for pickups, tracking updates, delays, stuck shipments, and claims.
- Follow up on delayed, lost, or damaged shipments and drive resolutions quickly.
- Ensure correct shipping documents are prepared, uploaded, and shared when needed.

Customer Service & Communication

- Provide clear and friendly communication to customers regarding order status, delivery updates, and resolutions.
- Maintain a high standard of written English and customer service etiquette.

Supplier & Warehouse Coordination





- Communicate with suppliers regarding stock availability, incoming shipments, product issues, and replacements.
- Work closely with the warehouse team to ensure orders are dispatched on time.
- Monitor warehouse communication for accuracy in picking, packing, returns, and restocking.

Operational Tracking & Reporting

- Maintain daily shipment logs and update status sheets for all open orders.
- Manage and update the “Open Cases Sheet” for delayed shipments, customer complaints, pending refunds, replacements, and follow-ups.
- Track backorders and ensure customers receive timely updates.
- Prepare weekly performance summaries for pending orders, dispatch issues, and customer cases.

Website & Inventory Management (Magento & Shopify)

- Update stock levels, product availability, and ETA for incoming goods.
- Create or update products on Magento 2 and Shopify (titles, images, attributes, variants, pricing).
- Monitor for listing errors, mismatched SKUs, or missing data.
- Support backend tasks like category updates, simple edits, or troubleshooting minor issues.

General Skills Required

- Strong English writing and communication skills.
- Good common sense and the ability to think independently.
- Problem-solving mindset and ability to work under pressure in a fast-paced global environment.
- Highly organized with strong attention to detail.
- Ability to multitask across multiple countries, carriers, and e-commerce platforms.

Salary : upto 30,000 per month ; negotiable on last drawn

Immediate joiners to 15 days notice are preferred.

Job Types : Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits :

- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 International Ecommerce Executive (Bidhannagar)
🏢 Crescentek
📍 Bidhannagar