Full time

Company Description :

- Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.- By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.- From prototype to real-world impact - be part of a global shift by doing work that matters.
- Analyze business needs, current system architecture, and future goals to design optimal ServiceNow solutions.
- Create scalable, maintainable technical blueprints aligned with business requirements and platform capabilities.
- Design and oversee integrations with enterprise systems using industry-standard protocols (REST, SOAP, etc.).
- Ensure architecture aligns with best practices, platform governance, and security standards.
- Collaborate with stakeholders to understand business processes, challenges,and desired outcomes.
- Deliver solution recommendations, proof of concepts (POCs), and demos tailored to client environments.
- Contribute to estimates, proposals, and implementation plans during pre-sales and RFP phases.
- Participate in client workshops, stakeholder presentations, and solution envisioning sessions.
- Lead cross-functional technical teams, including developers and administrators, throughout project delivery.
- Configure and customize ServiceNow modules and workflows to meet functional requirements.
- Ensure seamless integration with enterprise systems and third-party platforms.
- Conduct testing, validation, and code reviews to ensure technical quality and performance.




- Conduct knowledge transfer sessions and provide training for end-users and support teams.
- Monitor system performance, troubleshoot issues, and recommend enhancements for scalability and efficiency.
- Support change management efforts and ensure successful adoption of new capabilities.
- Stay current on ServiceNow product updates, new features, and industry trends.
- Contribute to the development of internal best practices, reusable components, and documentation standards.

Qualifications :

- 5+ years of experience in ServiceNow development, with a strong track record in designing and implementing solutions.
- Proven experience as a Technical Lead, guiding development teams and ensuring best practices in ServiceNow implementations.
- Expertise in ServiceNow Domain Separation, Customer Service Management (CSM), and integrations.
- Strong understanding of relational databases
- Familiar with Service-Oriented Architecture (SOA) and web services integration, including SOAP/WSDL and REST.
- Experience with LDAP, Microsoft Active Directory, and ADFS for authentication and access management.
- Skilled in integrating enterprise software systems
- Proficiency in JavaScript, HTML, and CSS is a plus.
- English proficiency at B2 level or higher.
- ITIL v4 Certification
- Preferred Qualifications
- Experience with Agile/Scrum delivery models and DevOps pipelines.
- ServiceNow Certified Technical Architect (CTA) or Implementation Specialist
- (ITSM, CSM, HRSD, etc.).

Additional Information :

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📌 Servicenow Technical Architect (Pune)
🏢 Endava
📍 Pune