- 5+ years of experience on the ServiceNow platform, with at least 3 years directly leading implementation teams or complex projects
- Advanced proficiency in JavaScript, Flow Designer, and ServiceNow scripting (Glide API).Expertise in defining and governing the Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Deep understanding and practical experience with CMDB, CSDM, and platform security.
- Proven ability to lead, mentor, and guide a development team (onshore and offshore).
- Valuable-to-Have:
- Experience in a client-facing consulting role or professional services environment.