Assistant Manager - Training :

- Date: Jul 22, 2026

- Location:

- Gurugram, HR, IN, 122009

- Requisition ID: 22631

- Description:

- Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

- Develop and implement training & development process for all employees including new recruits.

- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.

- Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.

- Managing relationship with vendors such as external trainers,



training institutes, e-learning companies.

- Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness

- To periodically conduct reviews and track performance of trainers & QA

- Evaluate effectiveness of training and identify re

- training needs.

- Conduct Train the Trainer Program’s.

- Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.

- Partner with clients for implementing programs evaluating training and for requirements to

- be planned and implemented with new ramps & business improvement opportunity

- To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.

- Awareness and usage of tools to bring about immersive learning environment

- Required: Graduate/Postgraduate with 3 - 6 years’ experience

- Relevant Experience in Training Management & improvements

- Know how

- Excellent communication & presentation skills.

- Planning and Execution skills.

- Ability to conceptualize and design content.

- Ability to proactively identify current and future needs of the Center.

- Valuable Interpersonal skills and analytical skills

- Ability to manage Customer critical metric performance & process improvement

📌 Assistant Manager - Training (Gurugram)
🏢 Firstsource Healthcare
📍 Gurugram