Job Title : Clinical Systems Support Assistant \ \ \ \ RESPONSIBILITIES : \ \ \ \ \ \ Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\ \ Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\ \ Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\ \ Actioning the daily termination requests removing terminated access to both in-house and vendor systems.\ \ \ \ Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \ \ \ \ Respond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\ \ Maintain the Clinical Systems support shared mailboxes assigning or processing as required.\ \ \ \ Advise Clinical Systems Support Lead of any ongoing or repeat support issues\ \ \ \ Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \ \ \ \ Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel\ \ \ \ Participate in process and quality improvement efforts to increase overall operational efficiency.\ \ \ \ Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\ \ \ \ Perform other duties as assigned \ \ \ \ \ \ OTHER SKILLS AND ABILITIES:
\ \ \ \ Good standard of written and spoken English\ \ Proficient in the use of common office software\ \ Self-motivated individual who can positively contribute to a team environment\ \ Able to work independently or in a multi-disciplinary team\ \ High attention to detail\ \ Ability to prioritize and handle multiple projects simultaneously\ \ \ \ REQUIREMENTS: \ \ \ \ Educated to High School level education or equivalent experience\ \ Minimum 1 year experience in an office customer service environment\ \ \ \
Key Responsibilities
Job Title : Clinical Systems Support Assistant \ \ \ \ RESPONSIBILITIES : \ \ \ \ \ \ Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\ \ Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\ \ Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\ \ Actioning the daily termination requests removing terminated access to both in-house and vendor systems.\ \ \ \ Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \ \ \ \ Respond to and resolve support requests,
including monitoring and following up on outstanding requests to meet Service Level Agreements\ \ Maintain the Clinical Systems support shared mailboxes assigning or processing as required.\ \ \ \ Advise Clinical Systems Support Lead of any ongoing or repeat support issues\ \ \ \ Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \ \ \ \ Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel\ \ \ \ Participate in process and quality improvement efforts to increase overall operational efficiency.\ \ \ \ Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\ \ \ \ Perform other duties as assigned \ \ \ \ \ \ OTHER SKILLS AND ABILITIES: \ \ \ \ Good standard of written and spoken English\ \ Proficient in the use of common office software\ \ Self-motivated individual who can positively contribute to a team environment\ \ Able to work independently or in a multi-disciplinary team\ \ High attention to detail\ \ Ability to prioritize and handle multiple projects simultaneously\ \ \ \ REQUIREMENTS: \ \ \ \ Educated to High School level education or equivalent experience\ \ Minimum 1 year experience in an office customer service workplace\ \ \ \
Skill Requirements
Job Title : Clinical Systems Support Assistant \ \ \ \ RESPONSIBILITIES : \ \ \ \ \ \ Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\ \ Maintain and control access to various systems for both in