Job Description (JD) - Counter Sales Executive (Retail Footwear Store)Job Title

Counter Sales Executive - Retail Footwear

Location

Mumbai

Department to

Retail Sales Operations

Reports To

Store Manager / Assistant Store Manager

Job Summary

Key ResponsibilitiesSales & Customer Service

- Greet and assist customers in a skilled and friendly manner.
- Understand customer needs and recommend suitable footwear products.
- Achieve individual and store sales targets.
- Upsell and cross-sell products such as accessories, socks, shoe care items, etc.
- Handle customer queries, complaints, and returns as per company policy.

Store Operations

- Ensure products are properly displayed and arranged.
- Maintain cleanliness and hygiene of the sales floor.
- Replenish stock on shelves and display areas.
- Support store opening and closing activities.

Billing & Cash Handling

- Operate POS billing system accurately.
- Handle cash, card, and digital payments responsibly.
- Issue invoices, receipts, and process exchanges/returns.

Inventory Support

- Assist in stock receiving, tagging, and inventory checks.
- Monitor product availability and report low stock to management.
- Help minimize stock damages and losses.

Customer Relationship





- Build positive relationships with customers.
- Encourage repeat business through excellent service.
- Inform customers about ongoing offers and promotions.

Required Qualifications

- Minimum HSC / 12th Pass (Graduation preferred).
- 1-3 years of retail sales experience preferred.
- Freshers with good communication skills may also apply.

Required Skills :

- Good communication and interpersonal skills
- Customer service orientation
- Sales and persuasion abilities
- Basic computer and billing knowledge
- Positive attitude and teamwork
- Ability to work in a fast-paced retail environment

Preferred Industry Experience

Key Performance Indicators (KPIs)

- Individual sales achievement
- Customer satisfaction
- Billing accuracy
- Product knowledge
- Attendance and punctuality
- Store presentation standards

Working Conditions

- Flexible to work shifts, weekends, and public holidays.
- Ability to stand for long hours during store operations.

Salary Range

₹18,000 - ₹25,000 per month (depending on experience and location)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Counter Sales Executive (Mumbai)
🏢 Team HR
📍 Mumbai