Job Title : Operations Manager / Center Lead (High Performance Incentives)

- Location : Delhi, Delhi NCR or other city in india
- Job Type : Full-time, Permanent
- Salary Structure : ₹42,00,00 - ₹58,000 Base + Uncapped Monthly Performance Bonuses (Expected Total Earnings: ₹1,00,000 - ₹1,25,000+ per month)
- Benefits : Monthly Incentive Payouts, Health Insurance, Provident Fund (PF)

Are you an aggressive operations leader who wants to be paid based on your actual results, rather than just clocking hours?

We are a fast-growing global enterprise consultancy launching a brand-new, centralized back-office delivery hub in Delhi. Our business model relies on blending human execution with cutting-edge workflow automation and digital tools.

We do not believe in rigid corporate salary caps. Instead, we operate on a highly rewarding Low-Fixed, High-Incentive monthly payout structure. If you are an executioner who knows how to optimize workflows, eliminate manual bottlenecks, and maintain flawless client SLAs, your monthly earning potential here is exceptional.

The Monthly Compensation Split :

- Guaranteed Fixed Base : ₹42,000 to ₹58,000 per month (depending on core experience).
- Monthly Performance Bonuses : Tied directly to center efficiency, automation milestones, and client SLA achievement.
- Real Earning Potential (Base + Bonus) : Successful operators are expected to realistically take home ₹1,00,000 to ₹1,25,000+ per month once the workflows are running smoothly.

What You Will Do Day-to-Day :

- Launch & Setup : Take ownership of the day-to-day setup, shift configurations, and resource management of our new Delhi footprint.
- Process Migration :



Seamlessly transition and document back-office and customer experience (CX) workflows from international clients to the local team.
- Drive Automation : Implement internal automated ticketing platforms, workflow tools, and digital solutions to keep the team exceptionally lean and quick.
- Performance & Quality Control : Enforce strict quality audits and SLA goals. You win financially every month the center operates with zero errors and optimal efficiency.
- Team Supervision : Run daily standups, train backend executives on productivity tools, and build a high-performance culture.

What We Are Looking For :

- 5-9 years of experience in an international BPO, KPO, or Shared Services environment, with at least 2 years in a Team Lead or Assistant Manager role.
- The "Owner" Mindset : You thrive in performance-linked structures and back yourself to hit clear monthly operational milestones.
- Tech-Savvy : Strong familiarity with configuring digital platforms, modern CRMs, tracking metrics, or setting up workflow automations.
- Process Savvy : Experience creating SOPs, mapping out workflows, or executing process handovers.
- Communication : Clear, confident English communication skills for direct interactions with global stakeholders (US, UK, or UAE).

Why Join Us?

- Monthly Financial Rewards : Your financial rewards scale directly alongside the center’s monthly efficiency—no waiting until the end of the year for a bonus.
- True Autonomy : We care about outcomes and optimization, not micromanaging your hours.
- Accelerated Growth : Build a highly automated center from scratch and establish yourself as a modern operations pioneer.

Pay: ₹40,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Operations Manager / Center Lead ,bpo Back-office & Process Automation (Delhi)
🏢 safety plus
📍 Delhi