13 Nov
|
Align Associate
|
Malkajgiri
13 Nov
Align Associate
Malkajgiri
Key Responsibilities - Welcome customers and provide a personalized, high-quality shopping experience. - Understand customer preferences and recommend suitable gold, diamond, platinum, silver, and gemstone jewellery. - Achieve individual and showroom sales targets through effective selling techniques. - Explain jewellery features, purity, certifications, pricing, making charges, and exchange policies clearly to customers. - Build and maintain robust customer relationships to encourage repeat business and referrals. - Handle high-value transactions accurately and ensure proper billing procedures. - Assist customers with custom orders, bridal jewellery selections, and special occasions. - Maintain attractive product displays and ensure showcases are clean, organized, and well-stocked. - Monitor inventory movement and coordinate with inventory and store teams for replenishment. - Ensure compliance with company policies, security procedures, and quality standards. - Handle customer queries, complaints, and service requests professionally and promptly. - Stay updated on jewellery trends, new collections, and competitor offerings. - Mentor junior sales executives by sharing product knowledge and best sales practices. - Support showroom events, exhibitions, festive promotions, and marketing campaigns. - Prepare daily sales reports and provide feedback to the showroom manager. Required Qualifications - Bachelor's degree or equivalent qualification.
- 58 years of experience in jewellery retail sales, with at least 2 years in a senior sales role. - Experience in selling gold, diamond, and premium jewellery products. - Fluency in English, Telugu, and Hindi is preferred. - Strong communication, negotiation, and interpersonal skills. - Good understanding of jewellery valuation, hallmarking, certifications, and retail billing systems. Key Skills - Jewellery product knowledge - Luxury retail sales - Customer relationship management - Upselling and cross-selling - Team mentoring - Sales target achievement - Complaint resolution - Inventory awareness - Communication and presentation - Professional grooming and etiquette Key Performance Indicators (KPIs) - Monthly and annual sales target achievement - Average bill value and conversion rate - Customer satisfaction and repeat business - Cross-selling and upselling performance - Customer retention - Inventory accuracy and product handling - Compliance with showroom policies and SOPs - Passion for luxury retail and customer service. - Solid relationship-building and consultative selling skills. - Ability to work under pressure during weekends, festivals, and peak sales periods. - Positive attitude, integrity, and professional appearance. - Leadership qualities with the ability to guide and motivate junior team members. Pay: ₹50,000.00 - ₹70,000.00 per month Work Location: In person
📌 Showroom Sales Manager - Jewellery (Malkajgiri)
🏢 Align Associate
📍 Malkajgiri