Lucknow, Uttar Pradesh

Job Summary

Key Responsibilities

- Skill Requirements

Setup and breakdown of all onsite meetings - Daily system testing to ensure equipment and room functionality - Responsible for escalating all “next level” break fix issues to their manager for resolution - Perform remote testing for local and regional offices - Polycom AV equipment management and configuration - Videoconferencing experience including operation, call set-up and equipment - Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type Skills and Abilities: - Effective communication and interaction with employees, clients,



and colleagues and the ability to work effectively with all levels of the organization - Ensure operational availability of all dedicated audio visual and Video Production environments - Ability to work and think independently and ensuring to meet deadlines - Valuable Knowledge of Windows based devices - Ability to balance multiple tasks with changing priorities - Strong organizational skills and excellent attention to detail - Excellent communication and interpersonal skills, both verbal and written - Demonstrated customer service focus and client communication skills Expertise: - 3-5+ years of industry experience in fields relating to technical management of AV environments - Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft - Experience of Microsoft Teams / O365 integration - ITIL v3. Foundation a Plus - Cisco - CCNA Video, CCNA Routing & switching an advantage

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📌 Lead Administrator (Support &operations) (Lucknow)
🏢 HCLTech
📍 Lucknow