Noida, Uttar Pradesh

Job Summary

We are seeking a skilled Remote Desktop Support Engineer to provide end-user support across global locations on the Windows platform. The role involves troubleshooting, incident resolution, and ensuring a seamless user experience through remote support tools while adhering to defined SLAs.

Key Responsibilities

Skill Requirements

Solid knowledge of Windows 10/11 OS troubleshooting - Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive) - Microsoft Intune / Endpoint Manager - Understanding of: o TCP/IP, DNS, DHCP o VPN troubleshooting o Basic network diagnostics tools - Experience with ServiceNow or equivalent ITSM tool - Remote support tools (RDP, Quick Assist, AnyDesk, etc.)

Other Requirements





Knowledge of device compliance and security policies - Familiarity with Zscaler / VPN clients / Zero Trust models - Strong communication skills (English mandatory) - Ability to support global customers across time zones (24x7 shift readiness if required) - Customer-focused mindset with strong problem-solving skills - Ability to handle high-volume ticket environments - Good documentation and reporting discipline

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📌 Administrator - Miscrosoft Windows,microsoft Servers Rds,touch Services (Noida)
🏢 HCLTech
📍 Noida