Job Description: Tele caller / Telemarketing Executive

Location : Madurai Industry : Auto Mobile - Truck Spare Parts Customer Base : Tamil Nadu, Kerala, Karnataka, Andhra Pradesh + Global Customers

Roles & Responsibilities

Tele Calling & Sales

- Make daily outbound calls to existing and new customers to promote spare parts, offers, and new stock.
- Handle inbound enquiry calls and convert them into confirmed orders.
- Speak to customers in their preferred language (Tamil/Malayalam/Kannada/Telugu/Hindi/English) based on region.
- Tele caller must Push for daily/weekly sales targets given by the manager.

Customer & Order Handling

- Take part numbers and requirements accurately from customers.
- Share price list, stock availability, and delivery timelines.
- Coordinate with warehouse/billing team to process and dispatch orders on time.
- Follow up on pending payments, undelivered orders, and repeat business.

Database & Reporting

- Maintain and update customer database (region-wise) in Excel/CRM.
- Track daily calls, leads, and conversions; send daily/weekly report to manager.
- Note competitor pricing or market feedback shared by customers.

Customer Relationship

- Build long-term relationship with regular buyers for repeat orders.
- Handle basic complaints politely and escalate to manager when needed.




- Do periodic follow-up calls with inactive customers to bring them back.

Global/Export Customers

- Communicate with international customers in straightforward, clear English.
- Coordinate with export team for shipping and delivery updates.

Skills Required :

- Tamil, English & Hindi - mandatory
- Malayalam/Telugu/Kannada - added advantage
- Basic Excel, WhatsApp Business, CRM data entry
- Good negotiation and follow-up skills
- Aggressive sales mindset - should have a "target must be achieved" attitude, ready to push for sales daily and not settle for "no" easily
- Willingness to learn truck spare parts and brand-wise part compatibility

Eligibility

- Education: Any Degree / Diploma
- Experience: 2-5 years in tele calling / telesales preferred (freshers with strong communication also considered)
- Age: 25-35 years preferred

Working Hours

- Monday to Saturday, 9:00 AM - 8:00 PM
- Some flexibility needed for export client calls

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits :

- Cell phone reimbursement

Application Question(s):

- Are you from Madurai?

Education :

- Bachelor's (required)

Experience :

- Tele caller: 3 years (required)
- Sales: 3 years (required)

Language :

- Hindi (required)
- English (required)

Work Location: In person

📌 Tele Caller Executive (Madurai)
🏢 N Kannalagan
📍 Madurai