Job Description: Client Operations Lead

Location : Lower Parel, Mumbai Reports to : Manager - Business Operations

About Us

StylSmyth is a Global Capability Centre dedicated to the fashion and lifestyle industry, delivering end-to-end design and operations support to leading international brands.

For over 15 years, we’ve operated as an extension of our clients’ in-house teams, helping them scale through dedicated creative support, production-ready artwork, and operational excellence.

Role Overview

Key Responsibilities

Client Management & Service Delivery

- Ability to manage to different workflows
- Manage client communication, project timelines, and service delivery expectations.
- Conduct regular client reviews and proactively address concerns or escalations.
- Build strong client relationships and ensure high levels of client satisfaction.

Operations Management

- Oversee day-to-day operations across multiple accounts and projects.
- Monitor productivity, quality, turnaround times, and delivery milestones.
- Ensure adherence to SLAs, internal processes, and client requirements.
- Identify opportunities for process improvements and operational efficiencies.

Team Leadership & Coordination

- Manage, mentor, and support team members across multiple projects.
- Allocate resources and ensure effective workload management.
- Collaborate with cross-functional teams to ensure smooth project execution.




- Drive accountability and maintain high standards of performance.

Reporting & Process Improvement

- Prepare operational reports, dashboards, and client updates.
- Track key performance metrics and provide actionable insights.
- Support resource planning, forecasting, and operational reviews.
- Implement best practices to improve delivery quality and team efficiency.

Key Skills

- Bachelor’s degree in Business Administration, Commerce, Management, or a related field.
- 4-7 years of experience in Operations, Client Management, Service Delivery, Account Management, or Business Operations roles.
- Experience managing multiple international client accounts and stakeholder relationships.
- Robust communication, presentation, and problem-solving skills.
- Proven ability to manage teams, timelines, and service delivery targets.
- Proficiency in MS Excel, reporting tools, and project management platforms.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.

What We Offer

- Direct exposure to international clients and real-time global workflows.
- Creative and collaborative work environment.
- Fast-paced culture with strong growth opportunities.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Client Operations Lead (Parel)
🏢 Stylsmyth Venture
📍 Parel