Job Description Summary : Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.

Specific Duties : 1. Customer Engagement & Relationship Management :

- Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
- Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
- Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.
- Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.
- Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.

2. Technical Service Delivery & Performance Improvement :

- Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.
- Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.
- Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
- Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.




- Monitor and follow up on customer trial runs and recent product testing, ensuring accurate data collection and performance evaluation.

3. Data Management, Reporting & Systems Compliance :

- Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.
- Coordinate with Regional/Product Managers to ensure complete and accurate customer data submission to the Easy Flock internal tracking system.
- Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.
- Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.
- Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.

4. Cross-Functional Collaboration & Specialist Support :

- Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.
- Collaborate with Commercial Managers , Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.




- Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.
- Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.
- Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.

5. Quality, Biosecurity & Operational Compliance :

- Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.
- Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.
- Attend PS/GP deliveries within the region to support quality assurance and operational consistency.
- Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.

6. Industry Engagement & Knowledge Leadership :

- Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).
- Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.
- Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.
- Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.

S taff Management**: No direct reports

- Financial Management : No direct financial responsibility
- Travel : Up to %70 in MENA region- Personal Requirements for the Role : **Speci

📌 Technical Service Manager, Mena (Ton)
🏢 Aviagen Anadolu
📍 Ton