Role: Operations Manager - Skill: Operations Management Services - Experience: 10 years to 12 years - Location: Indore and Chennai - Shift Timing: 24x7 (Should be open to work in all shifts) - Education: - Minimum 15 years of regular, full time education (10 + 2 + 3) - Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes. - Must Have: - BPO exposure in process improvement and Quality. - Lean Six Sigma Green Belt Certified and experience in driving LSS/ Process Improvement projects. - Good-to-Have: - Black Belt /Master Black Belt certified - Exposure to finance & Accounting domain on process improvements & quality deployment. - Experience in RPA /Agentic AI deployments. - Exposure to CMMi/ISO certifications. - The purpose of the job or role: - To drive Data driven culture in operation by imparting various quality tools and methodologies trainings. - To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives. - To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices. - To drive business process improvements leveraging Lean Six Sigma. - Primary Responsibilities: - Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts. - Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements. - Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.



- Drive innovation and automation projects to deliver award winning case studies in internal and external forums. - Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts. - Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized. - Critical Success Factors: - Excellent communication and presentation skills. - An eye for detail, analytical and data oriented with logical problem solving approach. - Client and Stakeholder management skills. - Influencing Skills. - Program management skills - soft skills & networking. - Assertive & self driven with an attitude of challenging the status quo. - Ambitious or Goal oriented with a will to make it happen. - Education/Certification/Experience Requirements: - Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must. - LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. - Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must. - Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO processes. - Shift: Willing to work in all shifts and willing to travel to any location as per client/organization requirements. - Location - Indore - Job Function - BUSINESS PROCESS SERVICES - Role - Manager - Job Id - 423660 - Desired Skills - Six Sigma | Operations Manager Qualifications : BACHELOR OF ARTS

📌 Operations Manager (Indore)
🏢 Tata Consultancy Services
📍 Indore