Job Description - IT Executive

Job Title : IT Executive Department : Information Technology (IT) Location : Prayagraj Reports To : Manager - IT / Head IT

Job Summary

Key ResponsibilitiesHardware & System Management

- Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Troubleshoot hardware and software issues and ensure timely resolution.
- Maintain inventory records of all IT assets and peripherals.
- Coordinate with vendors for repairs, AMC services, and procurement of IT equipment.

Network Administration

- Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity.
- Configure and manage network devices such as routers, switches, and firewalls.
- Ensure network security and data protection measures are implemented.

User Support & Helpdesk

- Provide technical support to employees for IT-related issues.

Software & ERP Management

- Support ERP systems and coordinate with vendors for troubleshooting.
- Manage software licenses and ensure compliance.

Data Backup & Security

- Perform regular data backups and recovery procedures.
- Implement antivirus and cybersecurity measures.
- Monitor system security and prevent unauthorized access.

Server & Database Support

- Assist in managing servers, storage devices, and databases.
- Monitor server performance and ensure system availability.

Documentation & Compliance

- Maintain IT policies, procedures,



and technical documentation.
- Prepare periodic reports on IT performance, issues, and asset utilization.
- Ensure compliance with company IT policies and security standards.

Qualifications :

- Bachelor's Degree in Computer Science, Information Technology, BCA, B.Tech (IT/CS), MCA, or related field.
- Certifications such as CCNA, MCSE, CompTIA A+, Network+, or equivalent will be preferred.

Experience

- 2-5 years of experience in IT support, network administration, or system management.
- Experience in manufacturing or dairy industry will be an added advantage.

Required Skills :

- Knowledge of Windows Operating Systems and Microsoft Office Suite.
- Understanding of networking concepts, TCP/IP, DNS, DHCP, VPN, etc.
- Familiarity with ERP systems and database management.
- Knowledge of cybersecurity practices and data backup procedures.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.

Key Performance Indicators (KPIs)

- System uptime percentage.
- Average issue resolution time.
- Network availability and performance.
- IT asset management accuracy.
- User satisfaction score.
- Data backup and recovery success rate.
- Compliance with IT security policies.

CTC : As per company standards Employment Type : Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 IT Executive (Prayagraj)
🏢 Shyam dairy Products
📍 Prayagraj