Job DescriptionCustomer Relationship Manager - Outbound Calling

Job Title : Customer Relationship Manager - Outbound Calling Department : Customer Relationship / Sales Employment Type : Full-Time Location : Visakhapatnam Experience : [0-3 years / 1-5 years] Reports To : Team Leader / Sales Manager

Job Summary

Key Responsibilities

- Make outbound calls to prospective, existing, and inactive customers.
- Contact customers to understand their requirements, queries, and expectations.
- Explain products, services, offers, and other relevant information clearly.
- Follow up with leads and customers through regular calls.
- Generate sales opportunities and support the achievement of monthly targets.
- Maintain strong and qualified relationships with customers.
- Handle customer queries and resolve basic concerns or coordinate with the relevant team for resolution.
- Maintain accurate records of customer interactions, follow-ups, and lead status in CRM/software.
- Ensure timely follow-up on pending leads and customer requests.
- Identify customer needs and recommend suitable products or services.
- Collect customer feedback and share relevant insights with the management team.
- Meet daily calling, follow-up, and monthly performance targets.
- Ensure a positive customer experience during every interaction.
- Prepare and submit daily/weekly calling and follow-up reports.

Required Skills & Qualifications





- Graduate / Undergraduate with good communication skills.
- Previous experience in outbound calling, telecalling, customer relationship management, or sales is preferred.
- Excellent verbal communication and interpersonal skills.
- Good listening and convincing skills.
- Ability to handle customer objections professionally.
- Comfortable making a high volume of outbound calls.
- Basic computer knowledge and familiarity with CRM systems.
- Good follow-up and relationship-management skills.
- Target-oriented and self-motivated.
- Ability to work effectively as part of a team.

Key Performance Indicators (KPIs)

- Number of outbound calls completed.
- Lead conversion / sales conversion.
- Follow-up completion rate.
- Customer engagement and retention.
- Achievement of monthly sales/revenue targets.
- Customer satisfaction and feedback.
- Accuracy and timely updating of CRM records.

We are looking for someone who is:

- Confident and comfortable speaking with customers.
- Persuasive without being aggressive.
- Patient and customer-oriented.
- Proactive in follow-ups.
- Target-driven and disciplined.
- Professional and positive in communication.

Join our team and help us build lasting customer relationships through excellent service and communication!

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) Visakhapatnam
🏢 ASE Technologies
📍 Visakhapatnam