We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

Your role

- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

Your tasks

- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

- A bachelor’s degree in a relevant field, such as marketing,



business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Robust problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

- Prior experience managing a team of customer service representatives.
- Proficiency in CRM software.
- Soft skills such as patience, adaptability, and empathy.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 Customer Relationship Executive (Delhi)
🏢 Hair Wigs Studio
📍 Delhi