Job Title : Front Office Associate Department : Front Office / Reception Reports To : Front Office Manager / Duty Manager Key Responsibilities :

- Welcome guests and assist with check-in and check-out procedures efficiently.
- Manage room bookings and update the Property Management System (PMS) accurately.
- Provide information on hotel services, room categories, pricing, and local attractions.
- Respond promptly to guest queries, requests, and complaints with a solution-driven approach.
- Coordinate with housekeeping, F&B;, and other departments for guest needs.
- Maintain guest records and ensure confidentiality and data accuracy.
- Manage cashiering duties , billing, and payment settlements.
- Answer and redirect incoming calls professionally.
- Ensure lobby and reception area are presentable at all times.
- Support daily reports,



shift handovers, and administrative tasks.

Required Skills & Qualifications : Education :

- Graduate in Hotel Management / Hospitality / Any Degree (preferred)

Experience :

- 0-2 years in Front Office / Guest Service (Hotel or Resort experience is a plus)

Soft Skills :

- Excellent communication and interpersonal skills
- Customer service orientation
- Problem-solving attitude
- Professional grooming and etiquette
- Ability to work in shifts

Job Types : Full time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (Karjat)
🏢 Zuper Hotels E Resorts
📍 Karjat