Key Skills :Content Moderation (Must), Trust and Safety, Pre Sales

Budget: Upto 26 LPA

8-12 years’ experience - preferably in the given industry segments - service delivery for tech clients in space of content moderation or Trust and safety processes

Manager | Research and Solutions | Trust & Safety and Content Moderation

Our Client is looking for a Pre-Sales and Solutions leader who is an expert and experiences in Service delivery and solutions for leading social media, Gaming, Technology, Travel and Retail Clients, with Specific focus on Content Moderation and T&S; related services. The incumbent must possess strong communication skills with business and domain acumen. The incumbent must be willing to take ownership of deal pursuits and ensure proper and timely submissions of RFPs and proactive proposals.

Job Description

Research and Solutions function is the bridge between the organization’s capabilities and the stated/unstated requirements of a Client/Prospect.

The function is responsible for developing winning solutions for Large Tech and Social Media Clients while maintaining a fine balance between various elements. This involves (non-exhaustive) the following:

- Creating solutions related to Content Moderation, Trust and Safey business functions for large and mid tech clients including RFP responses and proactive pitches
- Define the core solution to be positioned
- Understanding the Client’s eco system - their business - macro & micro economic view, competitors, financial performance, future, etc.




- Mapping the requirement to our capability and offerings - identify any potential alliances, if required
- Detail solution elements like effort estimation, Operating Model, Governance, Service level Agreements, Technology landscape, transition, and transformation and most importantly - an innovative commercial construct
- Participate in Due Diligence exercise and validate solution assumptions.
- Continuously update own knowledge with respect to processes and technologies pertaining to required industry & functional domains
- Co-ordinate responses and pricing and ensure alignment with strategy
- Provide domain specific guidance to ensure proper reviews prior to submission
- Build winning story lines, templates and collateral that will benefit future solution offerings
- Manage relationships with all internal stakeholders and business functions to ensure smooth working of pursuits and transition

What it takes to make the cut

- Strong communication and technical writing skills
- Expertise in Microsoft excel, power point presentations (visualization, creation & presentation of ideas/content)
- Excellent interpersonal and presentation skills for ongoing internal/external interaction
- Consultative skills
- Ability to perform with stiff deadlines - it is the nature of the role and business
- Robust programme management skills - the role requires you to don many hats and to manage multiple projects, stakeholders, and timelines - in a dynamic environment
- Flexibility with Sift timings

📌 Content Moderation-trust and Safety (Mumbai)
🏢 MASTER MIND CONSULTANCY
📍 Mumbai