Job Title: Technician

Location: Thrissur

Company: Revensa Enterprises

Job Type : Full-Time

Experience: 1-2 years

Salary : 20,000 - 25,000

Job Description : Key Responsibilities:

- Make outbound and receive inbound calls to/from customers regarding technical issues.
- Diagnose and resolve problems related to solar lights and other related products.
- Guide customers through basic troubleshooting procedures over the phone.
- Escalate complex or unresolved issues to senior technicians or relevant departments.
- Maintain accurate records of customer calls, issues, and solutions.
- Ensure high levels of customer satisfaction through prompt and courteous service.

Requirements :

- Proficiency in Hindi and English is mandatory.
- Good understanding of solar lights and their components (e.g., solar panels, batteries,



motion sensors, controllers).
- Robust communication and problem-solving skills.
- Basic technical aptitude or willingness to learn quickly.
- Ability to work independently and within a team.
- Positive attitude and a customer-centric approach.

Preferred Qualifications:

- Prior experience in customer support or technical roles.
- Hands-on knowledge or training in solar lighting systems or electronics is an advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement

Experience :

- Technical support: 2 years (preferred)

Work Location: In person

📌 Technician (Thrissur)
🏢 Revensa Enterprises
📍 Thrissur